How to Create an Effective Omni-Channel Customer Care System

Written By: Riya Sander The way most corporations handle customer support has changed considerably in the recent past. Over a decade ago, you could only contact a company by fax or phone. Nowadays, you can select your option; email, SMS, live chat, phone and the social media. The list seems endless. The major challenge for […]

March 9, 2018
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